DrunkenBlog

Women, listen to your mothers, don't just succumb to the wishes of your brothers. Take a step back, take a look at one another, you need to know the difference between a father and a lover.

Wiggy.

I know the pseudo-responsible thing is to notify IBM that they might want to test their website for PowerPC developers against the shipping browser of one of their larger clients, and the uber-pseudo-responsible thing would be to go through the script-age and see what's causing the wig-out...

However time is sliced finitely, and more importantly it's just not my responsibility nor yours to figure it out, which brings to mind emails I've gotten about going easier on some projects than others. There's a sliding scale here, and in general, for when one should have to drop and give 20.

The minute someone is taking cash in exchange for usage, expectations do and more importantly should change. The more they're taking in, the more those expectations should scale upwards, and while I allow for others to view it differently, I've never quite understood not having that mindset. When you go to someone's house for dinner and don't offer to help with the pile of dishes, that's not cool, and you're going to have a different expectation when it comes to service and quality when you are stopping in for fast food versus paying out for a nice dinner.

If you're paying $50 a plate, you're going to feel differently about having to clear your own dishes. When they're at the level of an IBM or Apple or Microsoft, if you're seeing things like this, it's because they're choosing not to spend the resources they're taking in to take care of it before it goes out, or something has gone wonky on their end.

There can be rare situational exceptions, and there are related-yet-different cases where a service can grow faster than they can sustain internally, as you might often see with some types of web communities and their ilk, which is an understandable and sympathetic situation, however all sympathy is lost when they're still trying to get more people on before they have their house in order. You rarely ever see someone hit the pause button, because now there's an expectation that:

• Users will deal with a remarkable amount of wonkiness.

• In some circles, understanding "Why" becomes equated with it being "OK." This is rife in politics, too.

One might be willing to say (and have via my inbox) that I shouldn't be able to say there's a problem until I've uninstalled Smart Crash Reports... but while one could say that, it would be stupid if you know how SCR works, and even if you don't know how it works and what it ties into, you can hold onto the fact that it doesn't occur with Camino. And yes, this is all only loosely about a goofy error dialog on a niche website.

 Posted by drunkenbatman
    January 27, 2006, at 07:48 PM