Ah TiVo, we hardly knew ye
Ars and others have been running a sort of TiVo deathwatch I've been trying to keep tabs on, and the latest installment involving DirectTV phasing out their service doesn't make the situation look any rosier:
The Wall Street Journal today reported that TiVo fell 7.5 percent in early trading today, as DirecTV's plans to abandon TiVo reverberate through the market. The relationship has been publicly souring for over a year, especially after DirecTV Vice Chairman Eddy Hartenstein resigned from TiVo's board of directors over a year ago. Oh, and did I mention that a week later, DirecTV sold 3.4 million shares of TiVo? Indeed, the writing has been on the wall for a while now, and some analysts saw this train wreck coming the minute News Corp got their fingers on DirecTV in 2003.
The long and short is that TiVo just hasn't been doing very well financially, but the big problem it faces is one that's similar to what Apple and the other music services are facing: There's a fundamental understanding that this is the real deal -- that time shifting is a real feature people want that won't go away -- but now that TiVo has created the market, and demand, there are few reasons for the cable and satellite TV companies not to cut them out of the chain...
With something like the iTMS Store, Apple and others have a leg up in getting companies to include a third party at their table because content is such a key component in the service. TiVo doesn't change the content, and doesn't add to it, it just chops it up and modifies it. If you're someone like DirectTV, you're basically a distributor with content creators at the top of the funnel. There are very, very few reasons why you might want to pay, or even allow, someone to come between you and the consumer and many of those reasons have a habit of being temporary.
I.E., you may license someone's tech because it'll take you awhile to develop your own solution with a 'reasonable' research and development expenditure, but once you're there you drop the bitch like a hot potato. There are cases where the tech you're licensing is built on research and development that would be too expensive for you to roll yourself, but spread out over many licensees it works out to something bearable.
We could go over all of those, but there'd be little point because there's little TiVo can do in any of them. They're trying in some areas, but with little success. I.E., there's a push to make TiVo more of a platform, where you can install widget-like things to tell you the temperature and such, with the idea being that if they can make it more valuable than just time shifting you'll be that much more likely to choose to use them instead of what comes by default. None of it is really working.
And of course the problem for TiVo is that once the service is rolled into the distribution chain they're just screwed. If another company has a box sitting on the shelf of Walmart, TiVo can use its brand recognition and xyz extra features to sell theirs, but the sales inertia they have to overcome when someone like DirectTV will just roll it into the monthly bill is probably going to be overwhelming.
There are things they can do to try to drag it out, but that's a whole other bailiwick, and when you add in the cable companies and such who will never want them as part of the distribution chain, and Cringley's theory that the Telcos will eventually throw PVR functionality in at the server side, and it's almost a given that TiVo is a goner and will be swallowed by a late comer distributor that -- once the stock price has been run down enough -- they're cheaper to acquire than duplicate.
Such a bummer, but being first rarely means being last.
Comments (17)
Posted by: echelon at August 13, 2005 07:53 PM
"tivo isnt going anywhere, there is already a contract for them to be the provider of all comcast DVR's starting next year."
What worries me is Comcast is probably working on their own solution and will dump Tivo once they have it, but where do they go...
Posted by: nougatmachine at August 13, 2005 08:38 PM
Such a bummer, but being first rarely means being last.
This is all well and true, but what about being better? One thing that I feel many people overlook is that TiVo has one of the most excellent, if not the bar none best, interfaces ever to grace any form of consumer set-top entertainment box. For a random example, it puts the horrendous setup screens on most DVD players to shame.
I haven't seen any of the cable company PVR options in person myself, so I can't necessarily pass a final judgment on them right now. But I will say that given the interfaces I have seen in person on digital cable receivers for TV listings and so forth, I fear the death of TiVo will also mean the death of elegance for time-shifting content.
Posted by: Nugget at August 13, 2005 08:59 PM
I've been a blissful TiVo (well, DirecTiVo) customer since 2000 or so and I'll be completely devastated if TiVo sinks. Sadly, though, it almost seems like a foregone conclusion that this is their ultimate fate.
On factor however is that It's hard to look past the fact that their current software isn't really that much of an improvement over the state of the art they released in 2000. The Home Media Option gunk that's available on the standalone units has always felt to me more like features in search of users rather than actual utility that consumers appreciate. Perhaps their situation would be a lot less tenuous now if they'd stayed focused on their timeshifting function which is why we're all keen on TiVo to begin with.
Perhaps they're less to blame and the fault lies more with the delicate dance that TiVo has always had to play, walking the middle of the road between the content producers (and their advertising revenue) and the consumers. But it's not like we've seen anything particularly innovative from the amateur garage solutions like freevo and mythtv either.
It's sort of sad to me that my five year old T60 is still just as good as any modern day TiVo I could replace it with. I certainly have no desire to upgrade to their newer software. I would, however, happily pay twice what I pay a month if it would mean that TiVo could survive.
Posted by: Jon R. at August 13, 2005 09:05 PM
there's a bush to make TiVo more of a platformI can't even guess what you must be typing up at your day job to have your muscle memory write "bush" instead of "push". Maybe it's just the white russians. :-P
Posted by: Adam at August 13, 2005 09:08 PM
Being best...
nougatmachine is right. I signed up for DVR through my cable co last week, and returned it the same day b/c I was floored at how pathetic the software for the thing was! My directv dvr is tops. I can't get locals...stupid trees, but that's not even worth going back to cable and it's crappy service, and way crappier dvr.
Posted by: John Siracusa at August 13, 2005 09:43 PM
This is all well and true, but what about being better?
Ask Apple how that worked out in the PC market.
Posted by: nougatmachine at August 13, 2005 10:07 PM
John:
Apple is still in business, and I'd like to think that they are indeed still better. In fact, they're doing pretty well lately, whether they needed the iPod to prop them up or not.
Perhaps TiVo just needs to develop an ancillary product that captures the imagination of the mass populace more than their flagship product, and they'll be good to go. ;)
Posted by: mooniejohnson at August 13, 2005 10:26 PM
John, I think you're a reasonable guy, but Apple is still in business. They may not be as pervasive as Microsoft in the software market, or a pervasive as Dell in the hardware market, but they're right up there in mindshare, and over $4 billion in the bank is nothing to scoff at.
Posted by: BegtoDiffer at August 13, 2005 11:05 PM
It's sort of sad to me that my five year old T60 is still just as good as any modern day TiVo I could replace it with.
Not being a TiVo user I may not have the necessary background, but if the interface is as well refined as others say it is, is there a major need for it to change much? The interface to the regular TV hasn't changed much in 30 years.
Posted by: Brendan at August 13, 2005 11:45 PM
I think John's point is a valid one: Apple managed to survive (barely) on 2-4% of the market; could TiVo do the same?
Apple didn't particularly need to depend on anyone (except software developers, which they finally got around by developing their own software). They just had to keep selling hardware.
TiVo needs subscribers to make money. They're not making money on the hardware. And they've tried the add-on software approach with the home media option, but I don't think that's been a run-away success and it's certainly not a recurring source of revenue.
To reach a lot of subscribers, TiVo needs the cable companies. They make a heck of a lot less per subscriber, but they have the potential to reach many times more customers. As a standalone unit, the TiVo is a really tough sell, since DVR functionality makes so much sense as an extension of the cable box. It's possible that they could reach enough consumers on their own, but it's unlikely. Even Apple had that trouble until they decided the best way to present their products was opening their own stores. TiVo doesn't have that option.
I really, really want TiVo to survive and I'm optimistic about the deals they've been cutting with cable companies lately, but I don't see them making it as a niche product.
Posted by: John Siracusa at August 13, 2005 11:46 PM
mooniejohnson, nougatmachine: Apple barely survived, and TiVo has no Steve Jobs to come back and save them. (Well, except for the actual Steve Jobs, I guess.) And if TiVo wants to cede market victory now and try to become "the Apple of PVRs" (assuming Apple doesn't become the Apple of PVRs), then they really have to step it up in the design and UI department. (Yes, I'm one of the few people you'll find that's critical of the TiVo UI. It may be the best, that doesn't mean it's good.)
Posted by: Sandy at August 14, 2005 03:08 PM
I come at this from a different perspective, having never had Tivo. However, we do have digital video recorders on both of our DISH receivers. The first has only one tuner and probably 50 some hours of hard drive, the second has two tuners and about 80 hours of hard drive.
While true that it sucks for Tivo, having made the tech mainstream, making it integral to your satellite or cable service is a plus for the consumer. There's no monthly charge from DISH. They don't care if my receiver has DVR or not.
Tivo does seem to have more functionality on searches, (e.g. search by actor or only first run), and save to DVD would be a great feature. (Right now we end up using a camera, then transfer to Mac, then DVD.) But, I imagine the satellite and cable companies will get there eventually through software changes. After all, they all provide the same content, so it comes down to features. (Transferring to my computer is not a concern for me. I spend way to many hours in front of it as is. I don't want to watch TV there too.)
The ability to control TV is highly addictive. I'd never go back, and avoid watching any show live if I don't have to. The better half and I both find ourselves looking for the "back" button on our car radios. It only makes sense that they should start putting hard drives in our vehicles, don't you think? (especially with XM and Sirius.)
Yes, I've heard of Radio Shark. Unfortunately I live in the sticks and reception here sucks.
Posted by: Jim at August 14, 2005 10:22 PM
I think people underestimate the size of the standalone DVR market. How many people are still using VCRs? My guess would be in the 10s of millions, maybe in the 100s of millions.
When you throw in the cost of tapes, is Tivo at $12.99 a month, with a far, far better user experience, that much of a stretch?
And, don't rule out that once Tivo gets some other revenue streams, they may decide to drop the hardware costs altogether and hook customers up with a 1-year subscription commitment. Once you have Tivo, you keep it.
Tivo maybe has 3 million subscribers. If they get 10-15% of the existing VCR user base, they'll be golden.
Posted by: m@dman at August 15, 2005 05:22 AM
In regards to server-side PVR tech, Telewest, a prominent UK Cable company (likely next in market-share after Sky) are part way through launching this concept.
http://www.telewest.co.uk/html/television/teleport/whatis.htm
There's a user-manual draft on that site that makes interesting reading.
I'm with Telewest but I'm not in the demo areas, I'll post something once I get a chance to play.
Posted by: mark at August 15, 2005 09:40 AM
Tivo is struggling with what their business really is. They do need to adapt since the reality of what distiguishes them from other vendors of similar products matters. They do have a lot of really cool features that only show themselves under the right conditions (multiple networked Tivo units, web based access, Tivo Desktop and TivoToGo for example). Being able to pull a show off of one of the units, drop in onto the pocket/hand-held device and watch it there is really nice. However HD units are still much too expensive and there are other features that they should also be focusing on (their embryonic download service is a prime example).
Nothing in this type of market can stay feature static. How well they adapt will be the real measure of their long-term success.
Posted by: mj1531 at August 15, 2005 11:04 AM
It seems to me that the best thing Tivo could do to stay in business is open up their platform to hackers and programmers. Allow them to do everything (or at least almost everything) that Tivo can do to their own box. Make it something that everyone can write code for not just Windows developers.
I've had ideas for applications that would have been possible and pretty cool but they got stymied by the fact that Tivo does not publish an API that developers could use for controlling Tivo's scheduling, recording, or video playback capabilities. That's like Xerox publishing an API that allows you to access a Xerox copy machine, but not allow you to access the machine's copying capabilities.
If Tivo doesn't do this, I'm sure Comcast and DirecTV won't create a standard that works the same on either service.








tivo isnt going anywhere, there is already a contract for them to be the provider of all comcast DVR's starting next year. maybe it would be some weird sort of partnership with tivo software on a motorola DVR (as that is who comcast's largest converter manufacturer is), but it does appear they will at least hang on for that.